> ## Documentation Index
> Fetch the complete documentation index at: https://docs.loqate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Legacy Sign-In

> How to sign in to an unmigrated Loqate account using your account code and password during the migration period.

<Note>
  This page is relevant only while your account is still on the legacy authentication system. If your account has already been migrated, sign in at [https://auth.loqate.com/en/sign-in](https://auth.loqate.com/en/sign-in) with your email address. For migration information, see [Account Upgrade](/loqate-basics/account-migration).
</Note>

## When to use legacy sign-in

Legacy sign-in at `https://auth.loqate.com/en/legacy-sign-in` is for accounts that have not yet been migrated to the new authentication system. You need it if you see the message "Some of your accounts use legacy login" on the Switch Organisation screen.

You do not need legacy sign-in if your account has been migrated. Migrated accounts use email and magic link only.

## Signing in

<img src="https://mintcdn.com/loqate/6sSTppS_A9mBO4jb/images/loqate-basics/legacy-login/legacy-sign-in-form.png?fit=max&auto=format&n=6sSTppS_A9mBO4jb&q=85&s=af9f8eecebd7e8dfb10a16287b78d195" alt="Legacy sign-in form" width="1280" height="816" data-path="images/loqate-basics/legacy-login/legacy-sign-in-form.png" />

1. **Sign out of your current account.** On the Switch Organisation screen, select the **Go to legacy sign-in** button — you will be signed out automatically and redirected to the legacy sign-in page.
2. **Sign in with your account code or contact email.** The field label on the form reads "Account code or Contact email". Enter your account code (e.g. `ABCDE12345`) or the contact email associated with the account.
3. **Enter your password and select Sign in.** After a successful sign-in you will be taken to the account upgrade flow automatically.

## Finding your account code

Your account code appears in the top-right area of the Loqate account dashboard at `https://account.loqate.com`. It has the format `ABCDE12345` — five letters followed by five digits.

If you have multiple accounts, each has a distinct account code. You will need to sign in separately for each unmigrated account.

## Troubleshooting

### Invalid email or account code, or password

Check that the account code is entered exactly (no spaces, correct case). Check caps lock. If you have forgotten your password, select **Forgotten your password?** on the sign-in page — it links to `https://account.loqate.com/password`. Note that this password reset is for the legacy account password only, not for email-based sign-in.

### Account already migrated

When a migrated account code is submitted, the form shows "Your account has been migrated to email-based sign-in." with a "Sign in with email" link. This means your account has already been upgraded — select **Sign in with email** and use your email address to access it.

### Migration not completing

After signing in successfully, you should be taken to the account upgrade flow automatically. If the upgrade does not complete or you encounter an error on that page, contact the [support team](https://www.loqate.com/en-gb/contact/customer-support/).

## Migration timeline

When you sign in at [https://auth.loqate.com/en/legacy-sign-in](https://auth.loqate.com/en/legacy-sign-in), you will be asked to upgrade your account if it has not yet been migrated. Follow the on-screen instructions to complete the upgrade — see [Account Upgrade](/loqate-basics/account-migration) for full details.

Until your account is migrated, you can continue to access it using legacy sign-in as described above.

## After migration

Once your account is migrated, sign in at [https://auth.loqate.com/en/sign-in](https://auth.loqate.com/en/sign-in) using your email address. No password is required — you will receive a sign-in link by email.

You can invite additional users to your organisation from the **Your Team** section. For more information on managing your organisation, see [Managing Your Account](/loqate-basics/managing-account).

<h2>Frequently Asked Questions</h2>

<p className="text-muted" />

<AccordionGroup>
  <Accordion title="Can I use my email address instead of my account code?">
    Yes. The sign-in field accepts either your account code or the contact email address associated with the account. If your email is linked to multiple accounts, you will see a message asking you to sign in with your account code instead.
  </Accordion>

  <Accordion title="I have more than one unmigrated account. How do I access all of them?">
    Sign in and complete the upgrade for one account, then return to the [legacy sign-in page](https://auth.loqate.com/en/legacy-sign-in) to sign in with the next account code. Each account must be migrated separately.
  </Accordion>

  <Accordion title="Where can I get more help?">
    Contact our [support team](https://www.loqate.com/en-gb/contact/customer-support/) or reach out on [Slack](https://join.slack.com/t/loqate-workspace/shared_invite/zt-2xhkfmb38-3iIhtlRGO88k6dub4F4qzQ).
  </Accordion>
</AccordionGroup>