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This page and the functionality discussed assumes your account is using our updated login capability. If you have not yet migrated over and would like to know more, please see here.Unsure if you have migrated yet? See our FAQs at the bottom of this page.

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Terminology

When a new Loqate Account is created (or an existing one is migrated), a corresponding Organisation is automatically created. The person who creates or migrates the account becomes the first user in that Organisation and is automatically given the Admin role. An Organisation groups users together and is simply a shared space that allows a team of people to access the same Loqate Account. All users in an Organisation can sign into the Account using their own email address. In addition to users, an account also has contacts which we use to send important account and business communication.

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Managing Account Details

Keeping your account details accurate and up to date helps ensure you can access your services smoothly and securely. Up‑to‑date information also helps you receive important notifications and makes it easier to recover your account in the event of access issues. You can manage your account details from within the “Your Account” area of the account section allowing you to:
  • Add, edit or remove Contacts and update email preferences : If we need to notify you about important changes, we will email the primary contact on the account. Balance, Security and Billing emails will be sent to all contacts who have these preferences enabled.
  • Update company details : Let us know the registered address of your company including VAT number if applicable.
  • Add or update GDPR settings : Let us know who is responsible for privacy in your organisation.

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Managing your Organisation

Controlling access to your online Loqate Account is achieved through our Multi-User functionality.

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Organisation Roles

There are two types of roles in the Organisation, an Admin and a Member. Admins can invite or remove users. Members can access the platform but cannot manage users. All other functionality is the same.

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Accessing the Organisation Manager

Once logged into the account, users can be managed by using the drop-down at the top right of the account section and selecting the Your Team option. Should you be asked to re-log in, just enter your email, no password is required. Image

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Managing Users

From the Organisation Menu a user with the Admin role can
  • Invite new users (Members screen): Invited users will receive an invitation to join the Organisation, once that invite has been accepted, they will be able to log in with their own email address.
  • Change users’ roles (Members screen): By default, when invited, users are given the Member role unless otherwise set.
  • Remove existing users (Members screen): Removing users will prevent them from accessing the account, however if they are still listed as a Contact on the account then they may still receive account communication, such as billing information or security notices. Contacts can be deleted from the main account area.
  • Manage the Organisation (Organisation screen): From here you can choose to leave the organisation yourself or rename the organisation in our authentication system.

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Frequently Asked Questions

A User is someone who can log in to your Loqate Account. A Contact is simply an email address we use to send important account‑related information.Within the “Your Account” area of the account section, you can add contacts and we use these details for notifications such as balance alerts, security alerts and invoices.Users, on the other hand, have login access to your Loqate Account and are managed in the Organisation area. You can find this by clicking your company name in the top‑right corner of the account screen and selecting “Your Team”.
You can log in here using your email address as long as you are a user in the Organisation for the account.
Are you trying to log in with an Account Code?Historically, customers have been able to log into their account using an Account Code and Password. Once an account is using our updated login capability, the ability to log in with an Account Code and Password is disabled. You must log in using your email address.Have you been added to the Organisation?If your email address hasn’t been invited to the Organisation, you won’t be able to log in.
Please contact the person who created, or converted the account and ask them to confirm that you appear in the Organisation area (found by clicking your company name in the top‑right corner of the account screen and selecting “Your Team”).Are you trying to log in with the email address of a “Contact” on your Account?See the FAQ titled “What is the difference between a Contact and a User?” above. If you are still having problems logging in, please contact our support team who will be happy to help.
Already logged in? If you logged in with your email address and received a “magic link” or code to log in, then your account is using our updated login capability.Not logged in yet? If you try to log in using your Account Code and the password that previously worked, and are redirected to a message stating that “Your account security has been upgraded and you now need to authenticate via email.”, then your account has been migrated to our updated login capability.More information about account migration to the updated Login capability can be found here