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Download from the Shopify App Store

 In this guide we will provide all of the information you need to get up and running using the Loqate Shopify Plus Integration. If you’re looking for the full details of what the Loqate Shopify Plus Integration does and what it looks like in practice, you can find that here:

About the Loqate Shopify Plus Integration

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Prerequisites

Before you start installing and setting up the Loqate Shopify Plus Integration, you will need the following:
  • A live Shopify Plus account
  • A live Loqate account (available at account.loqate.com)
  • A new Loqate API key (see the API keys section below for more information on this)

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API keys

You’ll need a new Loqate API key, dedicated to this service (our Creating API Keys page has lots of information about how to set one up, and what to consider when you’re doing that). We recommend you create a generic API key, but any key will work. Note that you can use both Address Capture and Address Verify with a single API key. For information about how to ensure your Loqate integration is as secure as possible, see our API Security page.

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Installation

There are a few quick steps to get the Loqate Shopify Plus Integration up and running: As well as those key actions, there are also some additional steps that you can follow if required: Follow these steps in order, and you’ll get up and running quickly and easily. If you need help you can contact support@loqate.com.

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Installing and configuring the Loqate app

The initial setup will add the Loqate app to your Shopify store, at which point Address Capture will be enabled by default. You can then also enable Address Verify and/or Email Validation. First, install the Loqate app from the Shopify App Store (see the Shopify app installation instructions for more details). Once that is done:
  • You should automatically be taken to the Admin section for your new Loqate app
  • If not, go to accounts.shopify.com, select the Your store option, then select the Loqate app on the left-hand side of the screen to open it
Loqate App
  • Copy and paste your Loqate API key in to the API Key field on this screen, then click the Save button:
API Key With that done, you can add one or more of the Loqate services to your store using the steps below.

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Enabling Loqate services

  • Enabling Address Capture
  • Enabling Address Verify
  • Enabling Email Validation
With the app installed, Address Capture is automatically available. There is, however, an additional step to make sure Address Capture is added to your checkout. Here are the steps to follow:
  • In the Admin section of your Shopify Plus account, go to Settings > Checkout. From here you can either edit your existing checkout, or create a new draft of your checkout layou
  • To edit your existing checkout click the Customize button, or to create a new draft checkout click the Duplicate button followed by Customize on the new version Duplicate Checkout
  • Once you’re editing your checkout, go to the Settings menu (the cog icon on the left-hand side), scroll down to the Address autocompletion section and select the Loqate option to set Loqate as your provider: Address Autocompletion
  • Make sure you save the changes to your checkout, then exit the editor. If you created a new checkout draft, you can click the Publish button to make it live
Address Capture will now be available on your checkout. If you also want to enable Address Verify and/or Email Validation, carry on through the Address Verify and Email Validation tabs.
By default, Shopify is set to not include a Company name address field. As such, if an address includes a company name (for example if a customer orders a delivery to their place of work) it won’t be included in the address that’s populated in Shopify. We recommend setting Shopify to include Company name as an optional address field, so that it will be populated any time an address does include a company name. Here’s how to change that setting:
  • Go to the site Settings page for your Shopify store
  • Select the Checkout option from the left-hand menu
  • Scroll down to the Customer information section
Company Name Settings
  • Set Company name to Optional, then click the Save button
With that done, you should now see an optional Company address field in the checkout: Company Name 1
We recommend always using Address Capture, as this helps reduce the chances of mistakes caused by manual address entry, ensuring addresses can be trusted as correct and giving the best customer experience. It is, however, possible to use just Address Verification or just Email Validation if you don’t want any kind of address autocompletion functionality. If you want to use Address Verification and/or Email Validation on their own, follow the full installation and setup process as above, then you can manually disable Address Capture. Here’s how to do that:
  • First, make sure that you’ve enabled at least one of Address Verification and/or Email Validation (see the Enabling Loqate services section earlier)
  • Then, go to Settings > checkout and click the Customize option for your checkout
  • Click on the Settings icon on the left-hand side, then scroll down to the Address autocompletion section
Address Autocompletion
  • Untick the Use address autocompletion option, then save the change to your Checkout configuration
This will have disabled the Address Capture functionality, while leaving Address Verify and/or Email Validation running.

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Optional - Advanced Settings

The Advanced Settings page is located in the Admin section of your Loqate app, and includes the following optional settings.
Selecting this option adds an additional ‘Search for address’ field onto the checkout page, which allows for containers to be used in searching for addresses. Entering a street, road or apartment building will where appropriate return a container displaying the number of addresses:Containers 1Select an option from the list to see a list of addresses within the container:Containers 2Note that with this enabled, Verify will not fire on the Thank You page when customers select addresses returned by Address Capture, unless they subsequently edit a returned address.
With this selected, Address Capture will always attempt to use any English results to set the delivery address, even with non-latin results. Note that for this setting to work, the ‘Display a custom Loqate capture address search input on the checkout page’ option must be enabled.For example, here’s a Japanese address searched for using Kanji characters:Non-Latin 1And here’s the result populated using the English version of the address:Non-Latin 2This is useful for when carriers have difficulty processing non-latin addresses.
With this enabled, customers can manually amend their addresses post-checkout, if what they initially entered can’t be verified. For example, if a customer hasn’t entered their building number or apartment number they can go back and add it in.Under these circumstances, after an order has been confirmed the customer will be presented with a list of possible addresses to choose from:Post Checkout Verify 1If the customer selects one of the suggested addresses, they will then see a notification acknowledging the address they’ve selected and giving them the option to update their shipping address:Post Checkout Verify 2
Sometimes it can be possible for a customer to enter an address with the wrong country, which as standard will be flagged as an unverified address.Selecting this option enables Address Verify to be automatically called for a second time whenever an address is returned as unverified. For the second call, Address Verify will run using enhanced country verification, providing another opportunity to verify the address with the correct country.For this to function Address Verify must be enabled on the Thank you page. This functionality may incur additional charges for enhanced verification.

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Troubleshooting

The Loqate Shopify Integration requires a Shopify Plus account. If you don’t use Shopify Plus, you won’t see all of the necessary options and won’t be able to use this integration.
Ensure that the API key is correct on the Admin page.
Ensure that your API key is correct on the Admin page, and that you have sufficient credit on your Loqate account.
If you no longer want to use the Loqate Shopify Plus integration, you can uninstall it from your Shopify Plus store.Please note: if you uninstall the Loqate app and then want to start using it again at a later date, you will need to go through the full installation process again.To uninstall the Loqate app, go to the Admin page of the app within your Shopify account and click on the three dots at the top-right of the screen. You will see an option to uninstall there:UninstallWhen you click Uninstall, you’ll be prompted to choose a reason for uninstalling:Uninstall 2Select one or more reasons, then click the Uninstall button. This will uninstall the app and return you to the ‘Installed Apps’ section of your Admin page.

Further reading

If you haven’t already, check out our ‘About the Loqate Shopify Plus Integration’ article for examples of the Loqate Shopify Plus Integration in use.
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