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The case submission form is currently unavailable. To create a support ticket Send an email to support@loqate.com. Please remember to include:
  • your name, organization, and a customer (end user) reference if applicable
  • a detailed description of the question or potential issue
  • sample input data (multiple records) with a) the actual outputs, and b) the expected outputs
  • your API version, data version, and platform in use
Before requesting support, please become familiar with our support case process. We will endeavor to answer or resolve all case submissions, however please be advised that we are unable to fix any issues with individual address records, unless the problem persists across a wider set of data.